Cancellation & Return Policy

Booking Policy

While booking the cab, or using any services offered at www.mokshtravel.com, the following rules apply:

A booking can be made a maximum of 180 days before the trip start date and a minimum of 3 hours before the trip start time.
Bookings can be made through our website, mobile app, or by calling us directly. Simply visit our website, enter your pickup and drop location, select your preferred vehicle and confirm — or call +91 97277 29334 for a direct booking. Instant confirmation is sent out with complete driver information.
To confirm online cab bookings, an advance amount needs to be paid by the customer, which will be adjusted against the final amount payable at the end of the trip.
For every confirmed booking, a car will be allotted at least 8 hours before the trip (2 hours for outstation one-way trips). Customers will receive email and/or SMS confirmation with the car and driver details after allotment.
Customers should carry a printout of the booking voucher or the booking confirmation SMS for identification.

Note

In the event of a vehicle accident or breakdown, the company will provide an alternate vehicle if possible, or refund the advance deposit if the booking is cancelled. Moksh Travel & Taxi Service doesn't guarantee any compensation for any loss incurred due to the usage of its service.

If the customer fails to show up or notify about a change in booking time/date, the booking advance amount will be fully forfeited. For bookings with an advance of less than ₹500, the company reserves the right to request more money to cover losses. In case of a driver no-show for a scheduled departure, the company will provide an immediate replacement or refund the advance amount if a replacement cannot be found.

Modifications

Modifications to the start/end date or time of a booking can be made without a fee (subject to vehicle availability) up to 24 hours before the original pickup time. Requests should be communicated via phone call or email.

Modifications after the trip has started are allowed, subject to availability and at the discretion of Moksh Travel & Taxi Service, and may incur additional charges.

Payment

After paying the advance amount, the remaining amount for the trip is paid to the driver during or at the end of the trip. Payments made to the driver will be adjusted against the final bill.

The final payment is always in cash, as drivers may not accept card or cheque payments. If the final amount is less than the advance deposit, Moksh Travel & Taxi Service will refund the excess amount within 5–7 working days after the trip's completion.

Cancellation Rules

Cancellation requests should be made via phone call or email.

Cancellation more than 24 hours before pickup time 75% Refund

Cancellation within 24–12 hours before pickup time 40% Penalty

Cancellation within 12–6 hours before pickup time 50% Penalty

Cancellation within 6 hours before pickup time 100% Penalty

Cancellation by Moksh Travel & Taxi Service due to unavoidable reasons 100% Refund

Have a Question About Your Booking?

Our team is available 24×7 to help with bookings, modifications or cancellations.

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